Stellar customer service!
I contacted Customer Service because The Classic I purchased did not include the multi-tool for cleaning. Not only were they friendly and helpful -- they were also very generous! Instead of just sending a replacement multi-tool, they went above and beyond, and sent a three pack of Solos! Thank you Kate, and everyone at Jane West! That was such a pleasant surprise. :)
It's a bit bigger than I was expecting and the one hitter is almost impossible to get out without flipping the whole thing and shaking it. I definitely could have spent less on a better product.
High quality, the hitter is amazing. Everything you need on the go.
Pros- Well made, good material. Cons- Mine was scratched up on the outside upon receiving.
She LOVES IT
I didn’t use it but AKM loves it. Perfect size good quality.